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Frequently Asked Questions

Frequently asked questions about using Ninja Uptime.

General​

What is Ninja Uptime?​

Ninja Uptime is a monitoring platform that tracks the availability and health of your services.

It automatically detects issues, creates incidents, and notifies your team.

Do I need to install anything?​

No. The admin application is web-based.

Once deployed, you can manage everything from the dashboard.

What can I monitor?​

You can monitor:

  • Websites (HTTP/HTTPS)
  • SSL certificates
  • Network services (depending on configuration)

Monitors & Targets​

What is the difference between a target and a monitor?​

  • Target = the thing being monitored (e.g. domain, service)
  • Monitor = the check performed on that target (e.g. HTTP check, SSL check)

A single target can have multiple monitors.

How often are checks performed?​

This depends on the interval configured in the monitor settings.

Shorter intervals detect issues faster but may increase load.

Can I test a monitor manually?​

Yes. When creating or editing a monitor, you can run a test check to verify configuration.

Incidents​

What creates an incident?​

An incident is automatically created when a monitor detects a failure.

Examples:

  • Service downtime
  • SSL certificate expired
  • SSL certificate nearing expiration

When is an incident resolved?​

An incident is resolved when:

  • The monitor detects the issue is fixed, or
  • You manually resolve it from the incident page

Can I add notes to incidents?​

Yes. You can add notes for:

  • Debugging
  • Root cause analysis
  • Internal communication

Why do I see multiple incidents for the same target?​

Each incident represents a separate failure event.

If a service goes down multiple times, each occurrence creates a new incident.

Alerts​

When are alerts sent?​

Alerts are triggered when:

  • An incident is created
  • (Optionally) when an incident is resolved

This depends on your alert policy configuration.

What happens if an alert fails?​

Failed alerts are logged in the Alert Deliveries section of the incident.

You can review:

  • Delivery status
  • Timestamps
  • Failures

Status Pages​

What is a status page?​

A status page displays the health of selected targets.

It can be shared publicly or restricted to specific users.

What is the difference between public and private status pages?​

  • Public – anyone can view the page
  • Private – only invited users can access it

Can I customize the status page?​

Yes. You can:

  • Upload a logo
  • Add footer text
  • Customize styling using theme JSON

Can I control which services appear on a status page?​

Yes. You can select and reorder targets when creating or editing a status page.

Users & Access​

Can users belong to multiple accounts?​

Yes. A user can be a member of multiple accounts with different roles.

What roles are available?​

  • SuperAdmin
  • Owner
  • Admin
  • Member
  • Visitor
  • Status Page Only

Each role has different permissions.

How do I invite a user?​

  1. Go to Users
  2. Click Add User
  3. Enter their details and role
  4. Send the invitation

What happens when I remove a user?​

The user immediately loses access to that account.

Troubleshooting​

Why is my monitor showing as down?​

Possible reasons:

  • The service is actually unavailable
  • Incorrect monitor configuration
  • Network or DNS issues

Why am I not receiving alerts?​

Check:

  • Alert policy configuration
  • Notification settings
  • Alert delivery logs for failures

Why can't I create a status page?​

You must select an account before creating a status page.

Tips​

  • Use shorter intervals for critical services
  • Review incidents regularly
  • Keep status pages simple and clear
  • Assign appropriate user roles

Need Help?​

If you need assistance:

  • Check the documentation
  • Review incident details and logs
  • Contact support