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Incident Details

The incident detail view provides full visibility into an issue, including status, alerts, and notes.

Overview Panel​

Each incident displays:

Status​

  • Open or Resolved
  • Includes timestamp when opened

Target​

  • The affected service
  • Includes direct link (if available)

Reason​

The detected failure type (e.g. connection_refused)

Resolving an Incident​

To manually resolve:

  1. Open the incident
  2. Click Resolve

What happens on resolve:​

  • Status changes to Resolved
  • A closing timestamp is recorded
  • Alerts may be triggered (depending on configuration)

Alert Deliveries​

Tracks all notifications sent for the incident.

Fields​

  • Method – Delivery channel (email, etc.)
  • Recipient – Who received the alert
  • Status
    • queued
    • sent
    • failed
  • Sent at – Timestamp

Notes​

You can attach notes to an incident.

Add a note​

  1. Enter text in the field
  2. Click Add Note

Use cases for notes​

  • Root cause analysis
  • Internal communication
  • Debugging details
  • Post-incident summaries

Incident Timeline (Implied)​

While not explicitly shown as a timeline, the incident includes:

  • Open time
  • Alert delivery history
  • Notes

Best Practices​

  • Resolve incidents promptly once confirmed fixed
  • Add notes for future reference
  • Monitor failed alert deliveries
  • Use incidents to track recurring issues

Tips​

  • SSL incidents are proactive — treat them early
  • Repeated downtime incidents may indicate systemic issues
  • Use notes for postmortems (even lightweight ones)